Worldwide Shipping
We provide economy shipping on all orders. Most orders are received within 10-14 business days. We can also provide expedited shipping on your order, please contact us if you wish to have expedited shipping for 10 days or less.
If your product arrives damaged, we will replace your product for free. Please provide pictures and videos of the product to ceramicollective@gmail.com
Please look at our refund policy located at the bottom of our page.
Customer support
We are available to contact through ceramicollective@gmail.com. We will respond as soon as possible and respond the moment we read your email. Feel free to reachout over Facebook Messenger or Instagram Direct Messages! Please keep in mind that during busy hours, weekends, or holidays, we may take longer to respond.
VISIT OUR MAIN SITE THROUGH YOUR BROWSER FOR LIVE CHAT WITH ONE OF OUR ASSOCIATES
GUARANTEED SECURE CHECKOUT
Our checkout and payment processing is encrypted to provide the best possible security for your purchase. We use SSL and E2E encryption on all transactions processed through Hip House Collective. We store no customer data and all transactions are managed by leading and trusted payment processors.